Defining Disruptive Behavior
Any behavior that causes dissension, unpleasantness, and interferes with the enjoyment, caring, and supportive atmosphere of the Senior Center or in the van constitutes disruptive behavior. This includes unwillingness to comply with center rules/regulations as well as policies and procedures. This behavior may be repetitive or spontaneous. All Senior Center services are governed by this policy.
Congregate, Wellness & Transportation Clients
At the time of the disruptive behavior, a staff person will speak privately to the client and let him/her know that certain behaviors or conditions are not acceptable at the center or on the van. The client may be asked to leave for the day, with the understanding that the person will be welcomed back when the behavior or condition has improved. Documentation by staff shall be placed in the client's file, and the Director advised.
Following a second incident of disruptive behavior, a staff person will document incident in the client file. The client will be suspended for up to, but not longer than two weeks.
When disruptive behavior persists after the two-week suspension, a letter of termination will be sent to the client, Legacy Link, Inc. and the County Commission.
Meals On Wheels Clients
Inappropriate and/or abusive behaviors displayed by clients toward staff or volunteers are unacceptable. When such incidents are reported, the Director or coordinator will make a home visit and address the situation with the client. Documentation will be completed and placed in the client's file.
Upon the second offense, services will be suspended for up to, but no longer than two weeks. The client will be informed verbally and in writing. A report will be completed, placed in the clients' file, and sent to The Legacy Link Inc. Area Agency on Aging and County Commissioners. Grievance procedures will be sent to client.
When behavior persists after the two weeks suspension, documentation concerning non-compliance by the client of policies and procedures will be placed in the clients' file. A letter of termination of services and grievance procedures will be sent to the client, The Legacy Link Inc.
Area Agency on Aging and County Commissioners .